Refund Policy

Refund Policy for Swift-IPTV
Effective Date: 01/23/2025

At Swift-IPTV, we are committed to providing you with the best IPTV experience. If you are not satisfied with our services, we have outlined our refund policy below to ensure a fair and transparent process.

1. Refund Eligibility

We offer refunds under the following conditions:

• Technical Issues: If the service is not working as advertised due to technical problems on our end (such as streaming issues or service outages) and we are unable to resolve the issue within a reasonable time frame.
• Unavailability of Service: If the service is unavailable for an extended period due to unforeseen circumstances on our end, you may be eligible for a refund.
• Incorrect Billing: If you were billed incorrectly, we will review the issue and issue a refund if necessary.

Refunds are not provided for user-related issues such as network or device compatibility problems, user error, or if the subscription is used in violation of our Terms of Service.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact us at [email protected] within 7 days of your purchase or subscription renewal.
2. Provide details of the issue you’re experiencing, including your account information and any relevant screenshots or error messages.
3. Our customer support team will review your request and determine whether you are eligible for a refund.

3. Refund Timeframe

Once your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Subscription Cancellations

• If you cancel your subscription before the end of the billing cycle, you will not be charged for the next period, but no partial refunds will be issued for unused service time.
• Subscriptions will automatically renew unless canceled before the renewal date. If you wish to cancel your subscription, please contact us prior to the renewal date.

5. Non-Refundable Items

The following items are not eligible for refunds:

• Subscription fees after the first 7 days of use.
• Any content or services that are used in violation of our Terms of Service.

6. Changes to the Refund Policy

Swift-IPTV reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions about our refund policy, please contact us at:

Swift-IPTV
Email: [email protected]

Thank you for choosing Swift-IPTV. We’re dedicated to delivering a great experience and will do our best to resolve any issues you may have.